In today’s fast-growing tech market, we consumers expect at least one basic thing from any brand — proper repair and service support. As someone who has purchased many products from boAt over the years, I always believed their after-sales experience would match their popularity. But a recent issue made me rethink everything.
🔧 How the Issue Started: A Small Charging Pin Damage
I own the boAt Nirvana Ion earbuds. One day, the charging pin got slightly damaged by accident. I understood this wouldn’t be covered under warranty, so:
- I did not ask for a free replacement
- I did not demand warranty service
- I only requested a simple paid repair
But this simple request turned into a major consumer issue.
❌ boAt Completely Refused to Repair the Product
The service center returned the earbuds without doing anything. To double-check, I contacted boAt customer support through my GuwahatiPedia Twitter account.
The official Twitter support confirmed that boAt does not repair physically damaged products — not even on a paid basis.
This means a customer has absolutely no repair option for even the smallest hardware issue.
🔍 I Visited 10–15 Local Shops in Guwahati
To find another solution, I personally visited around 10–15 local repair shops in Guwahati. Every technician said the same thing:
- boAt parts are not available
- The earbuds are not repair-friendly
- No one can fix the charging pin
This confirmed that boAt provides zero repair support — officially and locally.
🗑️ Product Becomes Useless — Forced to Throw It Away
With no repair, no spare parts, and no alternatives, the earbuds become completely useless. This leads to:
- Financial loss to the customer
- More e-waste harming the environment
- Violation of the Right to Repair
⚖️ Consumer Rights & Why This Is a Bigger Problem
Under the Consumer Protection Act (CPA), 2019, every consumer has the right to:
- Repair options
- Service transparency
- Fair treatment
- Proper grievance redressal
But in my case:
- No repair (even paid)
- No spare parts
- No alternative solution
- No prior information about non-repairable products
This raises major concerns about deficiency in service and unfair trade practice.
📝 Filing a Complaint on CPGRAMS
Since I received no proper solution from boAt, I filed a detailed complaint on CPGRAMS, India’s official public grievance portal.
In the complaint, I included:
- The entire situation
- Screenshots of boAt’s replies
- Proof of denial of repair
- A request for action
My goal is not to cause trouble but to highlight a genuine consumer issue.
🌐 Why I’m Sharing This Story on GuwahatiPedia
I communicated with boAt using my GuwahatiPedia Twitter account, and I’m sharing this detailed experience here to make other consumers aware of the challenges related to repairability in India.
This blog is not meant to defame anyone. It is purely a real-life consumer experience meant to spread awareness.
🔚Indian Consumers Deserve Better
A brand grows because of its customers. But when a company cannot repair its own product — not even for money — the consumer suffers.
India needs stronger focus on:
- Right to Repair
- Availability of spare parts
- Affordable repair options
- Transparency in product policies
I hope this experience helps others make informed decisions before buying products that offer no repair support.
⚠️ Disclaimer
This article is based solely on my personal experience. It aims to create awareness and does not intend to target or defame any brand or individual.
